Our Returns, Refunds & Complaints Policy – Southgate Flower Delivery

Our Fresh Flowers Guarantee in Southgate

At Flower Delivery Southgate, providing the freshest flowers is our top priority. As a trusted local florist dedicated to households and businesses in Southgate, every bouquet and arrangement is hand-crafted using only premium, freshly sourced blooms. We stand by our Fresh Flowers Guarantee—your flowers will arrive looking vibrant, aromatic, and beautiful, as they should when delivered by a reputable local florist.

Damaged-on-Arrival Policy

We take exceptional care in packaging and delivering your orders, but in the rare event your flowers arrive damaged, wilted, or not in optimal condition, we are here to help. If you notice any damage or quality issue upon arrival, please notify us as soon as possible. Ideally, this should be done within 24 hours of receiving your flowers. Providing a photograph of the damaged or unsatisfactory arrangement can help us resolve the issue swiftly and efficiently.

Our Flower Freshness Window

Freshness matters. We guarantee that, with the right care, your fresh flowers from Flower Delivery Southgate will remain vibrant and beautiful for at least 5 days from the time of delivery. To help your flowers last even longer, we include tailored care instructions with every order. If your arrangement does not meet this standard of freshness, please reach out so we can review the issue and offer the right solution for you.

Refund & Replacement Options

Your satisfaction comes first. If your order arrives damaged or does not meet our freshness guarantee, you are eligible for a full refund or a free replacement. When you contact us with your concern, our team will assess your case based on the information you provide and propose the best possible resolution. In most cases, this will be a full refund to your original payment method or a replacement bouquet delivered at no additional charge. Please note that the refund or replacement process typically begins once photographic evidence is received and your claim is validated. Our goal is always to resolve your issue promptly and courteously.

Complaints Process

We value your trust in our service and are committed to handling any complaints with honesty and care. If you have feedback or a complaint about your flower delivery experience, please contact us promptly. Your feedback allows us to both resolve your concern and continually improve our services. Our commitment to customer satisfaction means all complaints are reviewed by our customer care team, who will respond as quickly as possible to address any issues.

Serving Southgate With Pride

As your local Southgate florist, we serve families, businesses, and individuals with care and dedication. We combine a passion for flowers with reliable service and stand by our promise of fresh, beautiful blooms for every delivery. Thank you for trusting Flower Delivery Southgate with your special occasions and everyday floral needs.